Frequently asked questions¶

The short answers. Each one links to the longer explanation if you want the full version.

What if I want to cancel and get a refund?¶

Every paid plan is backed by a 60-day money-back guarantee. If Mission Broadcast isn't working for you within 60 days of your initial purchase, email support@missionbroadcast.com and we'll refund what you paid in full — no support-ticket gymnastics, no "are you sure?" detours. Replying to any billing receipt reaches the same inbox.

A few mechanics to be aware of:

The guarantee covers the first 60 days only and resets only on the initial purchase — not on renewals of upfront plans or on add-ons purchased separately.
Wholesale costs we've already paid on your behalf and can't recover (most commonly the $10–15 domain-registration fee if you bought a Managed Custom Domain) are deducted from the refund and disclosed to you at the time.
The guarantee doesn't apply to refunds requested after we've suspended or closed your account for a Terms of Service violation.

Because every plan is a one-time payment, there's nothing to cancel — a refund simply returns what you paid.

Refunds typically post back to your card within 5–10 business days, depending on your bank.

The full legal version lives in Terms of Service §5 — 60-day guarantee.

Is there a subscription to cancel?¶

No. Every plan is a one-time payment for the whole mission — there's no recurring charge, so there's nothing to cancel. If you change your mind within 60 days, the money-back guarantee returns what you paid.

When does my paid time start counting?¶

When you tap Activate site — not when you pay. New sites open in Setup mode: you build the page and send test letters to yourself, with your paid months frozen. Activating (one tap, one-way) opens your real subscriber list and starts the clock. So it's safe to buy months before the mission starts — and if your missionary is already out, just pick the plan length that matches the time they have left.

Can I upgrade from Standard to Pro later?¶

Yes. One Stripe checkout — you pay only the difference between your Standard plan and the matching Pro plan, and your mission term and dates stay exactly the same.

What happens to the archive when the mission ends?¶

When the paid term ends you get a 30-day export window to download every letter and photo and generate the final PDF Letter Book. After that, the archive is removed. Archive Keepalive — a way to keep everything readable at the same URL after the mission — is coming soon (planned at $20/year for a BYO domain or the default subdomain, $40/year for a managed domain).

What if the missionary stops broadcasting mid-mission?¶

Nothing to do — and nothing lost. Because you paid once for the whole mission, there's no subscription to pause and no card to re-charge if the missionary goes quiet for a while. Your page, your archive, and your subscriber list all stay put, and letters pick right back up whenever the missionary resumes. If circumstances change in a bigger way, reach out and we'll work it out with you.

Can I get the letters as a keepsake book at the end?¶

Yes — the Letter Book turns every letter and photo into a keepsake at homecoming. The PDF Letter Book is $30 à la carte on Full-Mission or Pro, and it's bundled into Pro at no extra cost. A printed hardcover book is $125 à la carte (coming soon). You don't decide at signup — you can add the book whenever you're ready, including after the mission ends (during the export window).

How does the missionary send letters if they can't use a website?¶

By email. The missionary emails letters to your intake address, and they can also manage the subscriber list and update the mission map with email commands — no login required. This is the missionary's whole interface to the product.

Do subscribers need an account or password?¶

No. Subscribers get every letter in their inbox without logging in. The only time the archive asks them to confirm their email is the first time on a new device — and even that is a one-time step it tries to remember for a year.

A subscriber says they're getting too many emails. What can they do?¶

They can pause emails for 30 or 90 days from the Pause emails link in any letter's footer — they come back automatically, with no need to resubscribe. Pausing is gentler than unsubscribing.

Do I have to use my own domain?¶

No. Every site works for the whole mission at the address we give you (missionbroadcast.com/m/<your-slug>). A custom domain is optional polish. Full-Mission includes bringing your own domain (you register it; we guide the DNS setup), and Pro adds a Managed Custom Domain — we register it and run the DNS for you. You can also add the Managed Custom Domain to Full-Mission as a paid add-on.

Where do I send a question that isn't here?¶

Email support@missionbroadcast.com — please include the missionary slug (m/<slug>) so we can find the account quickly. Or use the floating feedback button in the account console (details).