Support¶

Mission Broadcast is run by a small team. We don't have a 24/7 call center, but we read every message that comes in and aim to reply within a couple of business days.

This page covers what's available when you get stuck.

In-product help¶

Floating feedback button¶

A blue speech-bubble button sits in the bottom-right corner of the console and the main marketing pages. Select it to send us:

Bug — something doesn't work the way you expect.
Question / help — you can't figure out how to do something.
Idea / request — something we should build.

You'll get an immediate "we got it" email and a real reply, usually within a couple of business days. The reply lands in the email you entered in the form (or the email you signed in with, if any).

On the Domain Setup page, the Stuck? Ask for help button at the bottom opens a different modal — one that's pre-filled with a snapshot of your current DNS state. It's the right escape hatch when you've been chasing a "missing" or "mismatch" record for too long.

The modal shows you what we'll attach (verified record counts, the selected registrar, how long you've been at it this session) and asks one open question: "What have you tried?"

When you submit, the email lands with a formatted DNS dump grouped by section — enough for us to diagnose most cases without a back-and-forth.

See Domain setup troubleshooting → Ask for help for what to expect.

What we can help with¶

Roughly in order of how often they come up:

Domain setup that's stuck for hours. Send the help request from the Domain Setup page (with the snapshot) — we'll diagnose the DNS state and tell you the exact fix.
Subscribers not getting letters. Usually an email-deliverability issue or a spam-filter issue at the subscriber's end. Send us the subject of a broadcast that didn't arrive and an example subscriber email — we can look up its delivery state.
Billing problems. Stripe's automated emails sometimes go to spam. Forward the failure email or tell us the missionary's slug and we can re-issue from our side.
Letter-book questions. Page count, printing options, shipping — email and we'll walk through it.
Bugs you can reproduce. The bug feedback widget is the right channel; include "what I did → what happened → what I expected".

What we can't help with¶

Your registrar's UI. We document the registrars with in-app walkthroughs but can't sign into your registrar account for you. The registrar's own support can.
Unsubscribing someone on their behalf. We don't remove people from your list for them. A subscriber can unsubscribe themselves from the link in any broadcast, or by emailing unsubscribe@ at the mission's address. If someone asks you directly, remove them yourself with the Remove button on the Subscribers tab.
Migrating from another platform. No formal import tools yet — ping us anyway, we sometimes hand-roll one-off imports.

Response times¶

We aim to reply within a couple of business days, and often sooner. Weekend requests are usually answered the following week.

We don't run a tier-priority queue — Monthly and Full-Mission customers get the same response speed. Stuck domain setup gets pushed to the front of the queue because that's usually time-sensitive (the missionary is waiting to send their first letter).

Outage status¶

There's no public status page yet (sorry). If broadcasts seem stuck:

Check the Letters tab — pending letters that haven't broadcast yet are usually visible there.
Check the Dashboard — banners explain known issues (cap reached, billing lapse, drift alert).
If neither explains it, ping us via the feedback widget. We'll reply faster on outage reports than on normal questions.

Direct contact¶

For anything that doesn't fit the in-product channels:

Email: support@missionbroadcast.com

Please include the missionary slug (m/<slug>) so we can find the account quickly. Reply-to whichever inbox you sent it from — we don't auto-create tickets.