Managing billing¶
Everything about money lives under Account → Plan & billing in the console sidebar. Buying a plan or add-on opens Stripe's secure checkout in a new window. Every plan is a one-time payment, so there's no subscription to manage or cancel.
For prices and what each plan includes, see Plans & pricing. This page is about the mechanics.
Pick or change a plan¶
- Current plan shows what you're on now and its status.
- Below it, Full-Mission and Pro sit side by side. Your current plan is marked, and each column shows what's included. On Full-Mission you can add extras à la carte; Pro shows those same extras Included — so the two columns are the comparison. If you're already on Pro, you'll just see Pro.
- If you don't have a plan yet, pick a mission length and choose Full-Mission or Pro to start checkout.
Moving to a bigger plan¶
If you're on Full-Mission Standard and want Pro, you upgrade for just the difference — we never charge you twice for something you've already paid for.
If you're on a Full-Mission (Standard) plan and want Pro¶
You don't re-buy Pro from scratch — that would charge you again for the plan you already paid for. Instead you upgrade to Pro for the difference: you pay only the gap between your Standard plan and the matching Pro plan, and your mission term and dates stay exactly the same.
- On the matching Pro plan (same length as your current plan), select Upgrade to Pro — $XX (the button shows your exact price).
- You'll be asked which custom domain you'd like, since Pro includes a Managed Custom Domain (name one now or decide later — we register .com, .org, or .net addresses).
- Pay the difference once. Your plan becomes Pro and you immediately get all the Pro features — Photo Pro, the Managed Custom Domain, and the PDF Letter Book at homecoming.
The price is just the difference between the two plans for your term:
| Your term | You pay to upgrade |
|---|---|
| 6 months | $80 |
| 12 months | $85 |
| 18 months | $95 |
| 24 months | $105 |
Already bought a Pro extra on its own?
If you previously bought Photo Pro, a Managed Custom Domain, or the PDF Letter Book as a separate add-on, we'll switch you to Pro by hand so we don't charge you twice for something you already have. Email support@missionbroadcast.com and we'll move you to Pro and credit what you've already paid.
Moving to a smaller plan (downgrade)¶
When you pick a cheaper plan in the grid, the card explains the policy right there: you keep your current plan and all its features through the end of the term you've already paid for — there's no refund for the unused difference, since the term is committed. When it ends, you can switch to the smaller plan. Need to change sooner? Email support@missionbroadcast.com and we'll help.
Other changes¶
Changing the length of a fixed-term plan you already bought (e.g. extending a term) isn't self-serve yet — email support@missionbroadcast.com and we'll sort it out with you.
Changed your mind right after a purchase?
Every plan has a 60-day money-back guarantee — see Refunds below.
Add-ons¶
The Add-ons card lists optional extras (the PDF Letter Book, Photo Pro, Archive Keepalive, and so on).
- Tick the checkboxes on one-time items to bundle several into a single checkout, or select Buy on any row to purchase it on its own.
- Subscription add-ons check out one at a time.
When you start a plan checkout, you may also see an "Add a few extras?" prompt so you can bundle one-time add-ons into the same payment. It only lists extras your plan doesn't already include — so if you're buying Pro, the add-ons Pro bundles (Photo Pro, the Managed Custom Domain, the PDF Letter Book) won't appear there. The PDF and Hardcover Letter Book are the same keepsake in two formats, so you can pick one or the other, not both.
Buying the Managed Custom Domain add-on
When you add the Managed Custom Domain, we'll ask which domain you'd
like — type a name (for example elderpehrsonmission.com) and we'll check
whether it's available and suggest alternatives if it's taken. We register
.com, .org, or .net addresses. You can name one now or decide later;
either way we take it from there and handle the setup for you.
How the feature add-ons work
Photo Pro, the Managed Custom Domain, and the Letter Books are available on Full-Mission (Standard) and Pro plans. Photo Pro is a one-time purchase sized to your mission — one payment, no renewal, and it ends when your term does. The Add-ons card shows the right version automatically. See Plans & pricing for the full add-on table and prices.
Already on Pro? Bundled add-ons show as “Included in Pro”
The Pro plan already includes Photo Pro, the Managed Custom Domain, and the PDF Letter Book. If you're on Pro, those rows in the Add-ons card are labeled “Included in Pro” and can't be added to the cart — so you're never charged again for something your plan already covers. Add-ons that aren't part of Pro (like the Hardcover Letter Book) are still available to buy.
Billing history¶
Once you've made a purchase, the Billing history card lists every charge, renewal, refund, and dispute — pulled live from Stripe. Use Refresh to re-pull the latest.
Refunds¶
Every plan carries a 60-day money-back guarantee. To request a refund, email support@missionbroadcast.com. See the refund FAQ entry for the details.
Close your account¶
At the bottom of the Billing page, Close your account closes your account and starts a deletion for every missionary site you run.
- Select Close my account….
- Type the exact confirmation phrase shown.
- Select Send the confirmation email.
- Open the email and select the link. The link is valid for 1 hour. Nothing happens until you select it.
When you confirm, each site you run as the Admin enters a 30-day grace period before it's permanently deleted (90 days if the missionary has never signed in yet). During that window the site is paused, but nothing is deleted — and the missionary, the Admin, or Mission Broadcast support can restore it at any time. Everyone with a role on the site gets an email with a Restart site button and a Download all data link. See Restoring a site scheduled for deletion for how the restore works.
Sites where you're only a Moderator are not deleted — you're simply removed from them. The missionary and Admin keep the site.
There's a safety net
Closing an account no longer deletes the sites instantly. The 30-day (or 90-day) grace window means an accidental closure — or a closure the missionary didn't expect — can still be undone. Billing records (Stripe history) are kept for 7 years for tax/accounting compliance.
What happens to billing when a deletion starts
Every plan is a one-time payment, so there's no recurring charge to worry about while a site sits in the grace window. If the deletion was requested within the 60-day money-back guarantee, the purchase is refunded in full when the site is finally deleted.
Delete a single site¶
If you're the missionary or an admin on a site, the Billing page has a Delete this site option that takes down just that one site (not your whole account). It's reversible: the site goes offline and enters the same grace period described above, during which the missionary or an admin can restart it from the dashboard, and anyone can download a copy first. Type the confirmation phrase, and the deletion starts immediately (no email step — because it can be undone during the grace window).
Use this when a mission has ended or a site was created by mistake. If you're the missionary and you want your data gone permanently with no admin able to stop it, use Erase my data below instead.
Erase my data (for missionaries)¶
If you're the missionary the site is about, the Billing page has an Erase my data option just for you. It's your privacy right: you can have your letters, photos, subscriber list, and site permanently deleted, and no one else — not even an admin — has to approve it or can cancel it. (This is different from an admin deleting the site for clean-up, which the missionary or admin can undo during a grace period.)
To use it: select Request erasure of my data…, type the confirmation phrase, and we'll email you a link (valid 1 hour). Clicking the link starts the erasure.
Erasure is permanent — download first
Once an erasure completes it cannot be undone — the letters, photos, subscriber list, and site are gone for good. Before you confirm, use Download my data (just above the erasure option) to save a copy of anything you want to keep. You can still change your mind during the grace window before the deletion runs, but not after.